Support

Stuck, found a bug, or have an idea for a room? Email support@pipsescapes.com and we'll get back to you.

I'm stuck on a puzzle

Tap Hint in any room. Pip gives a gentle nudge first. Tap More help for a bigger hint, or Just tell me for the answer. The Notes button keeps every clue you've read.

I bought Chapter 1 on another device

On the home screen, scroll to the bottom and tap Restore purchases. Use the same Apple ID or Google account you bought it with.

Do I need the internet?

No. Every room plays fully offline once the app is installed. You only need a connection to buy Chapter 1 or to restore a purchase.

Will I lose my progress?

Progress is saved on your device as you play. Deleting the app deletes your progress. Your purchases are never lost: restore them any time.

Refunds

Refunds are handled by Apple or Google. For the App Store, visit reportaproblem.apple.com. For Google Play, see Google Play refunds.

Who makes Pip's Escapes?

Pip's Escapes is developed and published by Sea Turtle Consulting LLC, which also handles support.